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Modo subscription and maintenance FAQ.

Modo maintenance terms and renewal policies

Our terms

  • The maintenance contract term is for a period of one year.
  • While your maintenance contract remains valid you will receive all new versions and updates.
  • Each maintenance contract is set to renew automatically after the one-year term. There is an option to stop auto-renewal at any time up to 72 hours prior to the expiry of the term.

Please consult the End User License Agreement for full details.

Opting out of auto-renewal

  • You can stop the auto-renewal of your maintenance contract by logging into the My Account area of the website and pressing the cancel button next to the appropriate entry.

Lapsed maintenance

  • If you let your maintenance lapse, your license and install will continue to work for previously purchased perpetual licenses. However, you will lose access to the additional maintenance entitlements and won’t be able to update the product beyond the last release issued within the active maintenance period - this means you will no longer get access to new releases, bug fixes and improvements, beta programs and product support.
  • In order to receive the reduced renewal rate (see this page for current rate), your maintenance must be continuous and never expire. Once your maintenance lapses, you will no longer be eligible for the reduced rate.The renewal cost of an expired maintenance agreement is listed on this page, and would continue to renew at the going rate thereafter.
  • Please consult the Support & Maintenance policy for details. 

Have more questions? Click here for more info

Modo subscription terms and refund policies

Our terms

  • Whether you choose to pay monthly or upfront, the subscription term is for a period of one year.
  • While your subscription remains valid you will receive all new versions and updates.
  • Each subscription license includes maintenance and is set to renew automatically after the one-year term. There is an option to stop auto-renewal at any time up to 72 hours prior to the expiry of the term.
  • If you let your subscription lapse, you will no longer be able to use the software until you choose to purchase a new subscription.

Please consult the End User License Agreement for full details.

Canceling your annual subscription (paid monthly or annually)

  • Once you install Modo you give up your right of cancellation.
  • Provided you have not installed Modo, you may cancel your subscription within 14 days of the original purchase for a full refund.
  • After 14 days of your original purchase there is no option to cancel, but you can stop your auto-renewal as set out in these FAQ.

Opting out of auto-renewal

  • You can stop the auto-renewal of your Modo Subscription license by logging into the My Account area of the website and pressing the cancel button next to the appropriate entry.
  • If you stop auto-renewal, once your term expires you will need to purchase a new subscription to continue to use Modo. Please consult the Support & Maintenance policy for details. 

Have more questions? Click here for more info