Customer Care.
Our Customer Care team is central to supporting our customers’ experience with Foundry. From working closely with our Product teams to document the latest releases, to developing new support tools or speaking directly with our customers to troubleshoot user issues across our product portfolio, it’s a fast-paced, collaborative team.
Meet the Team
Foundry.
Thomas Roberts — Senior Customer Support Engineer
As a Customer Support engineer, I get insight into both the development process of our products and how our customers are using them too. I work within a team that is highly-motivated but also fun and friendly, where I am given opportunities to develop my skills and contribute to my ideas.
Foundry.
Tim Auld — Senior Technical Content Author
Working on Foundry's learning content is a great opportunity to flex your creative muscles whilst gaining valuable insight into how our products work. Distilling complex information into both written guides and effective video lessons is a great challenge.
Foundry.
Ian Taylor — Head of Product Content
Foundry's culture of innovation gives me freedom to explore ideas with inspiring and talented people. As the learning landscape changes, so do we - learning new skills, refining our approach, and strengthening partnerships with our peers. It’s a stimulating and rewarding environment where everyone can thrive.
M&E.
Adele Peleschka — Technical Content Creator
Working on the Product Content team at Foundry means I’m constantly learning new skills from people with diverse backgrounds in the VFX industry and constantly growing as a VFX artist myself. I love being able to make content that uses those skills and allows me to help others learn our products to their fullest potential. It’s an amazing environment to work in and I feel totally supported in everything I create.
Foundry.
Eden Badibanga — Customer Support Engineer
The most exciting thing about working as a Customer Support Engineer is that the discoveries are endless. My skills develop every day and when a customer gets overly excited that you resolved their problem, it's the best feeling ever. Getting to see issues coming from both the customer's side and internally keeps you in awe.
Foundry.
Katie Malfe — Customer Support Engineer
In the Customer Support team, we're all very passionate about the industry, and helping Foundry's userbase investigate and resolve issues is our way of contributing. We're a very social bunch that likes to organise meals out and gaming lunch breaks, which complements the time spent troubleshooting well, making for a perfect work hard play hard combination.