Customer Care.
Our Customer Care team is central to supporting our customers’ experience with Foundry. From working closely with our Product teams to document the latest releases, to developing new support tools or speaking directly with our customers to troubleshoot user issues across our product portfolio, it’s a fast-paced, collaborative team.
Meet the Team
Foundry.
Thomas Roberts — Customer Support Engineer
As a Customer Support engineer, I get insight into both the development process of our products and how our customers are using them too. I work within a team that is highly-motivated but also fun and friendly, where I am given opportunities to develop my skills and contribute to my ideas.
Foundry.
Tim Auld — Senior Technical Content Author
Working on Foundry's learning content is a great opportunity to flex your creative muscles whilst gaining valuable insight into how our products work. Distilling complex information into both written guides and effective video lessons is a great challenge.
Foundry.
Ian Taylor — Head of Product Content
Foundry's culture of innovation gives me freedom to explore ideas with inspiring and talented people. As the learning landscape changes, so do we - learning new skills, refining our approach, and strengthening partnerships with our peers. It’s a stimulating and rewarding environment where everyone can thrive.
Foundry.
Tim Parsons — Lead Customer Support Engineer
Working as a customer support engineer for Foundry has provided me the ability to use my compositing knowledge and experience to assist studios and artists around the globe. While working half a world away from London in Sydney could be seen as a challenge, the global reach of Foundry and its infrastructure makes it possible to collaborate with my colleagues in support, development, design and product efficiently.