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Mari FAQs.

General

What is Mari?

Mari® is an industry-leading 3D paint package, ideal for high-resolution texturing and look-development in VFX, animation and games. With the power and performance to handle even the most complex assets, together with the artist-friendly 3D paint tools you need to make the most of your creativity, Mari is the clear choice for today’s challenging entertainment productions. Supported by the world’s most advanced layering system, Mari is capable of handling multiple high-resolution textures and millions of polygons without ever compromising on speed or efficiency, while the fully customizable user interface lets you work just the way you want.

Purchasing and licensing

What are my options for buying Mari?

Mari is available to purchase as a perpetual license, or to rent by the quarter. In either case, the cost is the same for nodelocked or floating licenses. If you purchase a new seat, the price includes one year of maintenance. You can purchase online, by contacting sales, or through a reseller. See the product page for current pricing. You can also purchase Mari as part of a Collective.

What is maintenance?

Foundry’s maintenance offering is included free for the first year with Mari. Maintenance is subject to annual renewal. As part of maintenance, you’ll get all new features, bug fixes and updates, through both minor and major releases. In addition, you get exclusive access to both technical support, and to beta programs, where your voice helps to shape the future of our products.

If I'm on rental, will my Mari be updated when a new version comes out?

If your rental term overlaps with a new release or update of Mari, your rental will be eligible to obtain the update, which can be used for the duration of your rental period.

What is the difference between a node-locked and a floating license?

Node-locked licenses are tied to a single workstation system ID, so you can only use the license on that machine. Floating licenses are installed on a license server, so any workstation networked to that server can use the license, but only one workstation can use the license at any time.

How many machines can I install my software on?

Mari's licenses are single installations for one machine or license server. If you have floating licenses, any machine (up to the number of floating licenses purchased) connected to the floating license server can run the software.

Can I transfer my license to another machine?

If you need to transfer a license to another machine, read our license transfer policy and complete our license transfer request form.

What is your return policy?

Refunds for permanent or temporary license keys cannot be issued.

Learning and support

Where do I go for support?

Visit our online Support Portal or check out the Community to get help from your peers.

What is the best way to learn how to get started with Mari?

Visit the Mari Tutorials page for an extensive range of free video tutorials that will take you right from getting started, to guiding you through complete games and VFX projects, and more.

Are manuals included with the software?

Our user guides are available in electronic PDF format. These can be saved to your desktop as a PDF and come included with your software, or can be accessed from the user guide section of our support page.

Education and Non-commercial

Is there an Education version of Mari available?

Yes. Mari is included in the Education version of the Collectives. Visit the Education page for more details.

Is there a free version of Mari for Non-commercial use?

Yes, we offer Mari Non-commercial for at-home learning, exploring and personal projects.

Collectives

What is a Collective?

Collectives are packaged collections of products accessed by a single license. Foundry currently offers two versions: the Creation Collective and the Production Collective, both of which include Mari. You can find out more on the Collectives product page.

Can I upgrade Mari to a Collective?

Yes, upgrade paths are available. Contact sales or your reseller for pricing and purchasing details.

What will happen to my Production (or) Creation Collective when new versions of Mari become available?

Both the Production and Creation Collective will be updated to include the newest version of Mari. You can download the latest version of Mari to get up to date now.

 

Meet the support team

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